{"id":447,"date":"2025-11-22T23:44:12","date_gmt":"2025-11-22T23:44:12","guid":{"rendered":"https:\/\/storyquest.app\/support-2\/"},"modified":"2026-03-28T12:38:06","modified_gmt":"2026-03-28T12:38:06","slug":"support-2","status":"publish","type":"page","link":"https:\/\/storyquest.app\/es\/support-2\/","title":{"rendered":"Soporte de StoryQuest"},"content":{"rendered":"\n<div class=\"support-page-wrapper\">\n<div class=\"support-hero-section text-center mb-60\">\n<h1 class=\"it-section-title mb-20\">Bienvenido al soporte de StoryQuest<\/h1>\n<p class=\"support-intro-text\" style=\"font-size: 18px; color: var(--it-text-body); max-width: 800px; margin: 0 auto 40px;\">Estamos aqu\u00ed para ayudarle a usted y a su hijo o hija a disfrutar cada aventura de narraci\u00f3n.<\/p>\n<\/div>\n\n<div class=\"support-contact-section mb-80\">\n<div class=\"row\">\n<div class=\"col-lg-8 offset-lg-2\">\n<div class=\"support-card\" style=\"background: #fff; padding: 40px; border-radius: 10px; box-shadow: 0px 0px 20px 0px rgba(2, 19, 22, 0.1); margin-bottom: 40px;\">\n<h2 class=\"it-section-title mb-30\" style=\"color: var(--it-theme-1);\">Cont\u00e1ctenos<\/h2>\n<p style=\"font-size: 17px; margin-bottom: 20px;\">Si tiene preguntas, comentarios o problemas t\u00e9cnicos, escr\u00edbanos:<\/p>\n<p style=\"font-size: 18px; margin-bottom: 30px;\"><strong><a href=\"mailto:support@storyquest.app\" style=\"color: var(--it-theme-2);\">support@storyquest.app<\/a><\/strong><\/p>\n<p style=\"font-size: 17px;\">Tambi\u00e9n puede usar el formulario de contacto m\u00e1s abajo; le responderemos lo antes posible.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"support-faq-section mb-80\">\n<div class=\"row\">\n<div class=\"col-lg-10 offset-lg-1\">\n<h2 class=\"it-section-title text-center mb-50\">Preguntas frecuentes<\/h2>\n<div class=\"it-custom-accordion it-custom-accordion-style-3\" id=\"supportFaqAccordion\">\n<div class=\"accordion-items\">\n<button class=\"accordion-buttons collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#faq1\" aria-expanded=\"false\">\u00bfQu\u00e9 es StoryQuest?<\/button>\n<div id=\"faq1\" class=\"accordion-collapse collapse\" data-bs-parent=\"#supportFaqAccordion\">\n<div class=\"accordion-body\">\n<p>StoryQuest es un compa\u00f1ero de narraci\u00f3n con IA que ayuda a ni\u00f1os y ni\u00f1as (de 4 a 12 a\u00f1os) a crear sus propias historias con la voz, fomentando la creatividad, la imaginaci\u00f3n y las habilidades ling\u00fc\u00edsticas.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-items\">\n<button class=\"accordion-buttons collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#faq2\" aria-expanded=\"false\">\u00bfEs StoryQuest seguro para los ni\u00f1os?<\/button>\n<div id=\"faq2\" class=\"accordion-collapse collapse\" data-bs-parent=\"#supportFaqAccordion\">\n<div class=\"accordion-body\">\n<p>\u00a1S\u00ed! StoryQuest cumple estrictos est\u00e1ndares de seguridad infantil y privacidad. No recopilamos ni compartimos datos personales, y todas las interacciones est\u00e1n pensadas para la edad adecuada.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-items\">\n<button class=\"accordion-buttons collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#faq3\" aria-expanded=\"false\">\u00bfPuedo usar StoryQuest sin conexi\u00f3n?<\/button>\n<div id=\"faq3\" class=\"accordion-collapse collapse\" data-bs-parent=\"#supportFaqAccordion\">\n<div class=\"accordion-body\">\n<p>Por ahora, StoryQuest necesita conexi\u00f3n a Internet para la interacci\u00f3n por voz en tiempo real. Un modo sin conexi\u00f3n est\u00e1 previsto para futuras actualizaciones.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-items\">\n<button class=\"accordion-buttons collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#faq4\" aria-expanded=\"false\">\u00bfC\u00f3mo imprimo o comparto la historia de mi hijo o hija?<\/button>\n<div id=\"faq4\" class=\"accordion-collapse collapse\" data-bs-parent=\"#supportFaqAccordion\">\n<div class=\"accordion-body\">\n<p>Al terminar una historia, puede volver a escucharla, compartirla con la familia mediante una p\u00e1gina web o imprimirla como libro personalizado (pr\u00f3ximamente).<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"accordion-items\">\n<button class=\"accordion-buttons collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#faq5\" aria-expanded=\"false\">\u00bfC\u00f3mo informo de un error o sugiero una funci\u00f3n?<\/button>\n<div id=\"faq5\" class=\"accordion-collapse collapse\" data-bs-parent=\"#supportFaqAccordion\">\n<div class=\"accordion-body\">\n<p>Escr\u00edbanos cuando quiera a <a href=\"mailto:support@storyquest.app\">support@storyquest.app<\/a>; nos encanta saber de nuestra comunidad.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"support-privacy-section mb-60\">\n<div class=\"row\">\n<div class=\"col-lg-8 offset-lg-2\">\n<div class=\"support-card\" style=\"background: var(--it-theme-2); padding: 40px; border-radius: 10px; color: #fff; text-align: center;\">\n<h2 class=\"it-section-title mb-20\" style=\"color: #fff;\">Privacidad y seguridad<\/h2>\n<p style=\"font-size: 18px; margin-bottom: 20px;\"><strong>La privacidad de su hijo o hija nos importa.<\/strong><\/p>\n<p style=\"font-size: 17px; margin-bottom: 20px;\">StoryQuest nunca almacena datos de voz ni informaci\u00f3n personal sin su consentimiento.<\/p>\n<p style=\"font-size: 17px;\">M\u00e1s informaci\u00f3n en nuestros <a href=\"https:\/\/storyquest.app\/terms_and_conditions.pdf\" target=\"_blank\" style=\"color: var(--it-theme-1); text-decoration: underline;\">T\u00e9rminos y condiciones<\/a>, <a href=\"https:\/\/storyquest.app\/privacy_policy.pdf\" target=\"_blank\" style=\"color: var(--it-theme-1); text-decoration: underline;\">Pol\u00edtica de privacidad<\/a> y <a href=\"https:\/\/storyquest.app\/cookie_policy.pdf\" target=\"_blank\" style=\"color: var(--it-theme-1); text-decoration: underline;\">Pol\u00edtica de cookies<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Bienvenido al soporte de StoryQuest Estamos aqu\u00ed para ayudarle a usted y a su hijo o hija a disfrutar cada aventura de narraci\u00f3n. Cont\u00e1ctenos Si tiene preguntas, comentarios o problemas&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-447","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/storyquest.app\/es\/wp-json\/wp\/v2\/pages\/447","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/storyquest.app\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/storyquest.app\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/storyquest.app\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/storyquest.app\/es\/wp-json\/wp\/v2\/comments?post=447"}],"version-history":[{"count":2,"href":"https:\/\/storyquest.app\/es\/wp-json\/wp\/v2\/pages\/447\/revisions"}],"predecessor-version":[{"id":449,"href":"https:\/\/storyquest.app\/es\/wp-json\/wp\/v2\/pages\/447\/revisions\/449"}],"wp:attachment":[{"href":"https:\/\/storyquest.app\/es\/wp-json\/wp\/v2\/media?parent=447"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}